Understand translation job quotes

Queued jobs can be sent out to get a quote on the cost of translation work if an administrator has configured it.

You must have permission to be a translation coordinator or be an administrator before you can send a component to translation or manage a translation job.

Prerequisites
How to get a quote estimate
How quotes work in Inspire
Things you can't do with quotes in Inspire

Prerequisites

In GlobalLink Enterprise, an administrator must configure the associated Translation Project.
- Configure a GlobalLink project for quotes
- Find GlobalLink Enterprise translation quote settings
In Inspire, an administrator must configure a Translation Integration Method to allow the use of quotes.
- Enable quotes for translation projects
In Inspire, an administrator sets the Quote Level for you so that it matches what is used for the translation project in GlobalLink Enterprise.
- Set the translation quote level.
  Inspire allows an administrator to use any value in Quote Level. After a translation coordinator requests a quote, if the value in Inspire does not correspond to your translation project in GlobalLink Enterprise, the translation coordinator sees a message that "The GL project quote level does not match the user's feature settings." In this case the translation quote fails to be created.
- Translation coordinators cannot set or change the Quote Level when creating the translation job or requesting a quote.
- It is recommended that you use one of the following standard GlobalLink Enterprise quote levels:
  - Batch (Default value). Leverage items and line items are both calculated per language batch.
  - Language. Leverage items are calculated per language (the sum of all batches per item level), and line items are calculated per language.
  - Submission. Leverage items are calculated per language (the sum of all batches per item level), and line items are calculated on the submission level.

How to get a quote estimate

You can get an estimate that is provided by a TransPerfect project manager in GlobalLink Enterprise regarding the cost of professional translation services.

In the translation and localization world, quotes can include the following types of work items:
- Leverage. This type of item refers to any portion of text that does not need to be translated from scratch because it can be reused from previous work. Leverage can be full, partial, or repeated.
  - Full. Segments that match 100% with the Translation Memory are considered full leverage because they can be reused as-is.
  - Partial. If a segment is similar but not identical, it becomes a fuzzy match (e.g., 75–99% match). These are partial leverage items because the translator only needs to edit, not translate from scratch.
  - Repeated. If your document repeats phrases or sentences, those repetitions are also leverage items. Vendors typically charge less for repeated segments.
- Line. This type of item refers to any portion of text that needs to be translated from scratch because it did not appear in any previous work.
In GlobalLink Enterprise, you need to have a submission before you can request a quote. Inspire creates a submission when a quote is requested, but the translation job is not started until you approve the quotes.
In GlobalLink Enterprise, the quote can have different statuses, including Draft, Pending, Approved, or Canceled, and the final cost may vary from the initial estimate provided in the draft quote.
In Inspire, you can Approve quotes at any level:
- Batch (Default value). Leverage items and line items are both calculated per language batch.
- Language. Leverage items are calculated per language (the sum of all batches per item level), and line items are calculated per language.
- Submission. Leverage items are calculated per language (the sum of all batches per item level), and line items are calculated on the submission level.
In GlobalLink Enterprise, you cannot start a submission if you reject the quotes. The submission must have an approved quote before the work can begin. If you don't want to approve the quotes in Inspire, you may need to open the submission in GlobalLink Enterprise to request new quotes or make adjustments before proceeding with the submission. In Inspire, you can't reject a quote, approve some quotes and not others, or cancel a quote request. You can complete those tasks in GlobalLink Enterprise or cancel the entire translation job in Inspire.
If you request a quote, translation work is automatically started after you approve a quote. You do NOT have to (and cannot) manually Submit the job.
The Inspire user does not have to approve all quotes before translation work begins in GlobalLink Enterprise. However, this behavior may vary depending on how you have configured your Project in GlobalLink Enterprise.
If you request a quote but don't want to approve the quote that a vendor provides, you must cancel the translation job.

How quotes work in Inspire

An administrator must configure a Translation Integration Method to allow the use of quotes. Enable quotes for translation projects
An administrator must set the Quote Level to match the level in your translation project in GlobalLink Enterprise. Administrators can read more in: Set the Translation quote level.
Inspire allows an administrator to use any value in Quote Level. After a translation coordinator requests a quote, if the value in Inspire does not correspond to your translation project in GlobalLink Enterprise, the translation coordinator sees a message that "The GL project quote level does not match the user's feature settings." In this case the translation quote fails to be created.
When you create a translation job:
- You must select a Translation Project that allows the quote feature to be used.
- You must Queue the job instead of starting it.
Create a queued translation job
You request a quote for one queued job by selecting an Options menu item called Send for quote. Inspire creates a submission and requests a quote in GlobalLink Enterprise but does not start the translation job yet. Request a quote for a translation job.
On the Translations Management tab, you only see the Send for quote option if the job has the following properties:
- Project must be Quote, or the name of a Translation Project that allows the quote feature to be used.
- State must be Queued Submission. (If the State is Quoted Submission, then the job has already received a quote and can't be sent again.)
If you select multiple Queued Submission jobs to send for a quote, and at least one job does not use a Project that allows for the Quote feature, you will see the Send for Quote and the Submit button in the Selected Translations panel.
If one of the jobs is not appropriate for the button you select, Inspire will perform the button's action on the appropriate jobs, and the other jobs are skipped.
- To get a quote for the jobs that use a quote Project, select Send for quote.
  - Any Queued Submissions that don't use the Quote feature are ignored.
  - Inspire allows an administrator to use any value in Quote Level. After a translation coordinator requests a quote, if the value in Inspire does not correspond to your translation project in GlobalLink Enterprise, the translation coordinator sees a message that "The GL project quote level does not match the user's feature settings." In this case the translation quote fails to be created.
- If you click Submit:
  - The jobs that have a State of Queued and use the Quote feature are submitted. After the queued job is submitted, the Quote feature cannot be used with this job.
  - The jobs that have a State of Quoted are ignored and are not changed in any way.
  - All Queued Submissions are started whether or not they use the Quote feature.
Follow the steps in: Send multiple translation jobs for a quote.
When notified, you must find the Quoted job and select an Options menu item called Quote Review. Review a quote for a translation job
You must approve a quote in Inspire before a translation job can be started and the translation work can begin in GlobalLink Enterprise. Approve a quote for a translation job
The Inspire user does not have to approve all quotes before translation work begins in GlobalLink Enterprise. However, this behavior may vary depending on how you have configured your Project in GlobalLink Enterprise.
If you don't want to approve the quotes, you can cancel or complete the translation job in Inspire. This also cancels the submission and quote request in GlobalLink Enterprise.
Complete a queued translation job
Cancel a queued translation job

Things you can't do with quotes in Inspire

You can't configure quote settings before sending to GlobalLink Enterprise. After selecting Send for quote, Inspire automatically collects the job details as you entered them on the Translate component screen and sends them to GlobalLink Enterprise to get a quote.
- After selecting Send for quote, you only see a confirmation screen:
  If you need to set additional quote parameters, you must manage that in GlobalLink Enterprise.
You can't change the workflow in Inspire after a quote is requested.
- If you send a request for a quote, you cannot manually submit the queued job to start the translation work.
  - You must wait for a quote to be provided.
  - After you select Send for a quote, the queued job's Options menu no longer contains the Submit action. You see an option for Quote review instead of the Submit action.
  - If you select multiple Queued Submission jobs to send for a quote, and at least one job does not use a Project that allows for the quote feature, you will see the Send for Quote and the Submit button in the Selected Translations panel.
    If one of the jobs is not appropriate for the button you select, Inspire will perform the button's action on the appropriate job, and the other jobs are skipped.
    - To get a quote for the jobs that use a quote Project, select Send for quote.
    - If you click Submit:
      - The jobs that have a State of Queued and use the Quote feature are submitted. After the queued job is submitted, the Quote feature cannot be used with this job.
      - The jobs that have a State of Quoted are ignored and are not changed in any way.
      - All Queued Submissions started.
  - You must approve a quote for work to start.
- If you approve a quote, Inspire automatically sends a message to GlobalLink Enterprise to start the translation work.
  The Inspire user does not have to approve all quotes before translation work begins in GlobalLink Enterprise. However, this behavior may vary depending on how you have configured your Project in GlobalLink Enterprise.
- If you do not want to approve a quote, no translation work is started.
  - If you are using multiple vendors, a vendor can only begin work if you approve the quote. Not approving a quote for a vendor may result in a translation job being only partially completed. You may have to Force complete the job and resubmit a new translation job for the language or vendors who quote you did not approve.
  - The Queued job cannot be submitted and must be cancelled or completed. Forcing a State of Completed for a Queued Submission means that Inspire will leave the target files it created in Inspire. If you want Inspire to remove the target files that were never translated, then you must Cancel the queued job. Both of these options cancel the submission in GlobalLink Enterprise.
  - You can manage any further quote negotiations for the submission in GlobalLink Enterprise.
  - However, if you start the submission in GlobalLink Enterprise, you cannot get the translated files back into Inspire.
  - After managing quotes in GlobalLink Enterprise to receive one you can approve, you should create a new Inspire translation job to manage the file transfers.
You can't accept some line items and reject others.
- In GlobalLink Enterprise, a quote can include multiple vendors. For example, you may have one vendor that translates only a few languages, so you may need multiple vendors to cover all the languages you want to get content translated into.
  The Inspire user does not have to approve all quotes before translation work begins in GlobalLink Enterprise. However, this behavior may vary depending on how you have configured your Project in GlobalLink Enterprise.
- In GlobalLink Enterprise, a quote can also have multiple parts. This includes different line items that may represent various services or phases of a project, allowing for a detailed breakdown of costs associated with each part of the quote.
- In Inspire, you can see the line items but you can only approve the entire quote.
  For example, you can't approve the cost for 100% matches (match100) and not approve the cost for 0% matches (noMatch). You can only approve the quote for Human_Vendor.
  You can use GlobalLink Enterprise to manage or re-negotiate any quotes associated with the submission.
You can't ask Inspire for a new quote. In Inspire, if you want to adjust the translation job requirements and get a new quote from GlobalLink Enterprise, you must cancel the translation job and create a new one to send another quote request through Inspire.
You can't cancel a quote. In Inspire, you can only cancel a quote request if you cancel the entire translation job.
- Cancelling a translation job also cancels the submission and quote request in GlobalLink Enterprise.
- You can cancel or manage quotes in GlobalLink Enterprise. If you do this, you should create a new Inspire translation job to manage the file transfers.