Manage translation jobs

Yes, you can update a few of the details.

The options available to update when a translation job is In Progress are the same if a job has just been queued (State of Queued Submission).

You can update only specific details if a job is in the Translating state (not completed or cancelled). You can change:

You can't change:

• Due Date
• Target Languages
• Vendor
• Export configuration
• Filters
• Option to exclude or Include referenced content
• Option to exclude or Include schema
• Option to exclude or Include binary files
• Force translation of all components
• Add new source Components
• Add a new Language
• Reference only components
• Automatic Publish options

Follow the steps in:

• Update a queued submission
• Update translation details

Administrators can also review jobs that are In Progress or Partially Completed and force them to have a status of Completed. For more information, read Force a translation job to be Completed.

On the Translation Management tab, you see a list of translation jobs filtered by your role.

Both administrators and translation coordinators are able to view translation jobs created by themselves as well as those created by other users.

• Administrators. Users with administrator roles see all translation jobs in the organization no matter who created the translation request.
  • Admins can see all jobs in all possible states.
  • Admins don't have a See All option because they already see all jobs by default.
  • Admins can filter jobs if they want to see those sent by a specific user.
• Translation coordinator. By default, users with a translation coordinator role but not an Admin role see only the jobs they create.
  • Coordinators can use the See All option to get a list of all translation jobs in the organization no matter who created the translation request.

    

    After you select the See All option, you must click Search to see an updated list of jobs.

  • The See All option shows a list of translation jobs in all possible states.
  • Translation coordinators who are also admins don't get the See All option because as an Admin they can already see all jobs in the organization.

Users who don't belong to either of these roles can only see the translation jobs they create.

On the Translate component screen, after you've added all the required information you can select either the Queue or Translate button.

Keep the Translate component screen open instead of queuing a job.

If you are only queuing a job because you need to access other inspire screens to get information, you can now just minimize the Translate component screen and go to other Inspire screens.

When you open the Translate component screen to fill out the details for a translation request, you can now minimize this screen to go and check other Inspire screens for information.

• The Translate component screen now functions as a secondary window that appears on top of the Inspire dashboard or any other module you're working in.
• You can only have one Translate component screen open at a time.

• In the Translate component screen, you can use the minimize control to temporarily hide the screen.

  

• You see a blue title bar with the name of the Translate component screen in the bottom right corner of the Inspire app.

  

• To restore the minimized screen, click the minimize icon again.

If you are sending the translation job to GlobalLink Enterprise and an administrator has configure a Translation Project to use quotes, you can request a quote estimate after you queue the translation job.

You can get an estimate that is provided by a TransPerfect project manager in GlobalLink Enterprise regarding the cost of professional translation services.

• Quotes are based on the information provided about the project, such as the type of service required, languages involved, due dates, and other relevant details.
• In GlobalLink Enterprise, you need to have a submission before you can request a quote. Inspire creates a submission when a quote is requested, but the translation job is not started until you approve the quotes.
• In GlobalLink Enterprise, the quote can have different statuses, including Draft, Pending, Approved, or Canceled, and the final cost may vary from the initial estimate provided in the draft quote.
• In GlobalLink Enterprise, if quotes are bring used, you cannot start a submission if you reject the quotes. The submission must have an approved quote before the work can begin. If you don't want to approve the quotes in Inspire, you may need to open the submission in GlobalLink Enterprise to request new quotes or make adjustments before proceeding with the submission. In Inspire, you can't reject a quote, approve some quotes and not others, or cancel a quote request. You can complete those tasks in GlobalLink Enterprise or cancel the entire translation job in Inspire.

In Inspire, quotes work in the following ways:

• An administrator must configure a Translation Integration Method to allow the use of quotes. Enable quotes for translation projects
• When you create a translation job:
  • You must select a Translation Project that allows the quote feature to be used.
  • You must Queue the job instead of starting it.

  Create a queued translation job

• You request a quote for a queued job by selecting an Options menu item called Send for quote. Inspire creates a submission and requests a quote in GlobalLink Enterprise but does not start the translation job yet. Request a quote for a translation job
• Because you are not notified when a quote has been provided, you must find the queued job and select an Options menu item called Review quote to review the quote. Review a quote for a translation job
• You must Approve quotes in Inspire before a translation job can be started and the translation work can begin in GlobalLink Enterprise. Approve a quote for a translation job

  The Inspire user does not have to approve all quotes before translation work begins in GlobalLink Enterprise. However, this behavior may vary depending on how you have configured your Project in GlobalLink Enterprise.

  If you are using multiple vendors, a vendor can only begin work if you approve the quote. Not approving a quote for a vendor may result in a translation job being only partially completed. You may have to Force complete the job and resubmit a new translation job for the language or vendors who quote you did not approve.

• If you don't want to approve the quotes, you can cancel or complete the translation job in Inspire. This also cancels the submission and quote request in GlobalLink Enterprise.

  Complete a queued translation job

  Cancel a queued translation job

Things you can't do with quotes in Inspire:

• You can't configure quote settings before sending to GlobalLink Enterprise. After selecting Send for quote, Inspire automatically collects the job details as you entered them on the Translate component screen and sends them to GlobalLink Enterprise to get a quote.
  • After selecting Send for quote, you only see a confirmation screen:

    

    If you need to set additional quote parameters, you must manage that in GlobalLink Enterprise.

• You can't change the workflow in Inspire after a quote is requested.
  • If you send a request for a quote, you cannot manually submit the queued job to start the translation work.

    

    • You must wait for a quote to be provided.
    • You must approve all quotes.

    After you select Send for a quote, the queued job's Options menu no longer contains the Submit action. You see an option for Quote review instead of the Submit action.

  • If you approve all quotes, Inspire automatically sends a message to GlobalLink Enterprise to start the translation work.
  • If you do not want to approve all quotes, no translation work is started.
    • The Queued job cannot be submitted and must be cancelled or completed.
• You can't accept some line items and reject others.
  • In GlobalLink Enterprise, a quote can include multiple vendors. For example, you may have one vendor that translates only a few languages, so you may need multiple vendors to cover all the languages you want to get content translated into.

    

    The Inspire user does not have to approve all quotes before translation work begins in GlobalLink Enterprise. However, this behavior may vary depending on how you have configured your Project in GlobalLink Enterprise.

    If you are using multiple vendors, a vendor can only begin work if you approve the quote. Not approving a quote for a vendor may result in a translation job being only partially completed. You may have to Force complete the job and resubmit a new translation job for the language or vendors who quote you did not approve.

  • In GlobalLink Enterprise, a quote can have multiple parts. This includes different line items that may represent various services or phases of a project, allowing for a detailed breakdown of costs associated with each part of the quote.
  • In Inspire, you can see the line items but you can only approve the entire quote.

    

    For example, you can't approve the cost for 100% matches (match100) and not approve the cost for 0% matches (noMatch). You can only approve the quote for Human_Vendor.

    You can use GlobalLink Enterprise to manage or re-negotiate any quotes associated with the submission.

• You can't ask Inspire for a new quote. In Inspire, if you want to adjust the translation job requirements and get a new quote from GlobalLink Enterprise, you must cancel the translation job and create a new one to send another quote request through Inspire.
• You can't cancel a quote. In Inspire, you can only cancel a quote request if you cancel the entire translation job.

  Inspire does not allow a quote request to be cancelled at this time.

  If necessary, you can manage any further quote negotiations for the submission in GlobalLink Enterprise.

  To cancel a quote request or if you don't want to approve them, you must cancel the translation job. Cancel a quote for a translation job

  

  However, keep the following issues in mind:

  In GlobalLink Enterprise, you cannot start a submission if you reject the quotes. If quotes are used, the submission must have an approved quote before the work can begin.

  • If you don't want to approve the quotes in Inspire, you may need to open the submission in GlobalLink Enterprise to request new quotes or make adjustments before proceeding with the submission.
  • In Inspire, you can't reject a quote, approve some quotes and not others, or cancel a quote request. You can complete those tasks in GlobalLink Enterprise or cancel the entire translation job in Inspire.

  The Inspire user does not have to approve all quotes before translation work begins in GlobalLink Enterprise. However, this behavior may vary depending on how you have configured your Project in GlobalLink Enterprise.

  If you are using multiple vendors, a vendor can only begin work if you approve the quote. Not approving a quote for a vendor may result in a translation job being only partially completed. You may have to Force complete the job and resubmit a new translation job for the language or vendors who quote you did not approve.

  If you do not want to approve all quotes in Inspire, no translation work is started.

  • A Queued job that has a quote request pending cannot be submitted. Inspire is designed to start the translation job automatically when all quotes are approved.
  • If necessary, you can manage any further quote negotiations for the submission in GlobalLink Enterprise.
  • However, if you start the submission in GlobalLink Enterprise, you must manually import the translated files back into Inspire.
  • After managing quotes in GlobalLink Enterprise to receive one you can approve, you should create a new Inspire translation job to manage the file transfers.
  • You can force a State of Completed for a Queued Submission. In this case, Inspire will leave the target files it created in Inspire. Using this option lets you cancel the submission in GlobalLink Enterprise also.
  • If you want Inspire to remove the target files that were never translated, then you must Cancel the queued job. Using this option lets you cancel the submission in GlobalLink Enterprise also.

If you send a request for a quote, you cannot manually submit the queued job to start the translation work.

After you select Send for a quote:

• The queued job's Options menu no longer contains the Submit action.
• You see an option for Quote review instead of the Submit action.
• You must wait for a quote to be provided. Review a quote for a translation job
• You must approve all quotes. Approve a quote for a translation job

Inspire automatically sends a request to GlobalLink Enterprise to start the translation work for a job after you approve quotes in Inspire.

The Inspire user does not have to approve all quotes before translation work begins in GlobalLink Enterprise. However, this behavior may vary depending on how you have configured your Project in GlobalLink Enterprise.

If you are using multiple vendors, a vendor can only begin work if you approve the quote. Not approving a quote for a vendor may result in a translation job being only partially completed. You may have to Force complete the job and resubmit a new translation job for the language or vendors who quote you did not approve.

When you create a translation job, if you want to create a translation job but you're not ready to send it yet, you can put the job on hold. You can click Queue instead of Translate and the job is given a state of Queued Submission. To start the translation work, you must Submit the job.

Submit a queued translation job

By default, yes.

• You see a system lock in the Components browser on the component after it's sent to translation.

However, source files that are included in an active translation can be unlocked by an administrator in the following ways:

• An administrator can enable a feature to leave the files unlocked when sent to translation. Admins can read Allow files to remain unlocked during translation.
• Now an Administrator can unlock any component with a system lock, even if it's included in a translation that's still in progress.
  • The admin sees a warning that any changes made while the component was locked will be lost.

Translation jobs should not fail if a target file has an approval lock ( signed, approved).

This scenario occurs when you set the optional features related to locking files, approve the target file after its translated, and then try to resend the source file to translation after it updating it.

For more details, read Understand issues with locked target files.

Each time you open the Translation Status screen, Inspire uses the following calculation to determine the percentage of work completed:

Status Bar percent = Number of Completed files / Total number of Job files

(The number of files in the job with a Status of Completed divided by the total number of files in the job.)

For more information, read Check the status of a translation job.

Yes, if you sent them manually or used GlobalLink Portal (formerly Transport) to send them to GlobalLink Enterprise.

When you integrate the content you develop in Inspire with GlobalLink Enterprise, and a vendor finds a problem in one of the files, they can still complete their work on the remaining files and send them all back to you when they're done. In this scenario, you'll have to fix the errors found by the vendors and then send the files back to GlobalLink Enterprise. Follow the steps in Resend completed files to GlobalLink Enterprise.

Yes, you can cancel active translation components, translation languages, or an entire translation job. Follow the steps in Cancel part or all of a translation job.

The process Inspire follows for importing files specifically into GlobalLink Enterprise includes the following steps:

This process is repeated for each batch in a job.

Project Director has been renamed to GlobalLink Enterprise.

Please allow the job to complete normally.

• The process time depends on the amount of targets being downloaded and imported.

If no have files are imported back into Inspire:

• You can use an option to try and retrieve translated files that weren't imported back into Inspire properly. Read Work with PD delivery issues and Retrieve translated files with delivery issues.
• You must be an Administrator or the Translation Coordinator for the job to see this option.
• This option only works for jobs sent to GlobalLink Enterprise.

Yes, if:

• You are an Administrator or a Translation coordinator.
• The translation job does not have a State of Archived.
• The translation job has a State of Completed or Cancelled.

You can go to the Translations tab, find the translation job, and use the Options menu to select Import Translation...

1. On the Import Translation screen, you can select only one zip file.
2. You receive a notification when the import process starts and is finished.
3. The files in the zip are imported into Inspire for the translation job selected.

Import translated components

If the file is unchanged, Inspire will still import it you will see a notification about this action.

You can use the Import Translation... action for any type of translation vendor.

• Make sure you Understand the translation process.
• You should use this action with manual translations when there is a need for redelivery or you encounter another delivery issue.
• You can also use this process with GlobalLink Enterprise (formerly known as Project Director) translations.

Project Director has been renamed to GlobalLink Enterprise.

Resetting a job in Inspire has no impact on the job in GlobalLink Enterprise. A user in GlobalLink Enterprise must reset the workflow there.

Check the status of a translation job

Yes.

There are various ways to capture the information:

After a translation is complete, or if it's been cancelled, you can hide it so it doesn't show in the list or you can remove it permanently from Inspire.

Remember that jobs in the following States are hidden by default, but can be shown:

• Completed
• Cancelled
• Archived

When you close the Translations Management tab, Inspire remembers if you selected any of the options to show jobs in these states. The next time you open the tab, the list of jobs is filtered in the same way.

To remove a translation from the list:

• To maintain an audit trail for future reference, Archive a translation.
• If you want to remove a job from the list and remove the details from Inspire, you can just delete a translation. Follow the steps in Clean up cancelled or completed jobs.