View details for a translation job

See job details

On the Translation Management tab, you see a list of translation jobs filtered by your role.

• Both administrators and translation coordinators are able to view translation jobs created by themselves as well as those created by other users.
  • Translation coordinators who aren't also admins can select or clear the See All option to filter the list.

    

    After you select the See All option, you must click Search to see an updated list of jobs.

  • Translation coordinators who are also admins don't get the See All option because as an Admin they can already see all jobs in the organization.
• Users who don't belong to either of these roles don't get the See All option and can only see the translation jobs they created.

On the Translations Management tab, you can view basic details about a translation job. To see all the original settings you used, choose from the following options:

• From the Options menu, you can choose View to open the View Translation dialog. To see a description of all the settings on the View Translation dialog, read Send one component to translation or Send components to a translation vendor.
• From the Options menu, you can Update translation details. Details can only be updated before a translation job is completed.

Customize the display on the Translations Management tab

You can show or hide the other remaining columns too:

RequestId Queued (Translation jobs sent before December 13, 2023 will not have any data in this column.) Processed (Translation jobs sent before December 13, 2023 will not have any data in this column.) Created By Due Date Completed Date Completed By Cancelled Date Cancelled By Archived Date Archived By Description Archived

You can't hide the Name column.

• This displays the name of the translation job.
• It's a mandatory column and can't be hidden.

To add a column that isn't shown by default:

1. Put your cursor in the column heading row, next to any column heading.
2. Click the down arrow , select Columns, and then select the options you want to see in the job list

To sort the list:

1. Click a column heading to sort the list by that information.

To show only items in the list that contain a key word or phrase:

1. Go to the Search text box.
2. Enter a term or keyword.
3. Click the search icon .

To filter the list by States:

In States, you can limit the list to show only jobs matching one of the following:

• In Progress — you successfully submitted the job in Inspire (previously in a State of Queued and Submitted)
• At Vendor — you successfully submitted the job to an external application for translation
• Exporting — Inspire is sending the job files to an external application
• Translating — the job is with the vendor
• Partially Completed — the vendor completes and returns some but not all of the work
• Completed — the vendor returned the translated files and they've been imported back into Inspire
• Cancelled — the translation coordinator stopped the translation process before it was complete
• Failed Sending — Inspire could not communicate with the external application to send the translation files and parameters
• Failed Retrieving — Inspire could not communicate with the external application to get the vendor's translated files and store them in Inspire

You can use the States filter by itself, or with a keyword or phrase search.

If you choose a State of Completed or Cancelled, you must also select the corresponding option following the State field. For example, if you select a State of Completed, but don't select the Include Completed option, you won't see any results in the job list.

Show jobs that are Completed, Cancelled, or Archived

If you aren't finding the job you need, it may be hidden if it's in one of the following states:

• Completed
• Cancelled
• Archived

You can use these options alone, with States, or with a keyword or phrase search.

When you close the Translations Management tab, Inspire remembers if you selected any of these filters. The next time you open the tab, the list of jobs is filtered in the same way.

Check the Submitted, Queued, and Processed dates

To monitor the progress of a translation job, you can look for:

• Submitted date and time. After you complete the details on the Translate component screen and click Translate, the Submitted column is populated with that date and time.
  • The Submitted column helps you verify when Inspire received the job details without error.
  • Translation jobs sent before December 13, 2023 will not have any data in this column.
  • This column is shown by default.
  • You can sort by this column.
• Queued date and time. After a translation job has been submitted to Inspire, it's added to the queue of jobs waiting to be sent to another application for work or manually translated.
  • The Queued column helps you verify when Inspire added the job to its list of translations to complete.
  • Translation jobs sent before December 13, 2023 will not have any data in this column.
  • This column is hidden by default.
  • You can sort by this column.
• Processed date and time. After a translation job has been added to Inspire's queue, when it becomes the active job in the queue, the translation job processing begins. When Inspire sends the translation details and content to another application or a translation coordinator, the processed date and time are added.
  • The Processed column helps you verify when Inspire has sent the job the translation details and content to another application or a translation coordinator.
  • At this time, the translation folders are created. You can see them in the Components browser.
  • Translation jobs sent before December 13, 2023 will not have any data in this column.
  • This column is hidden by default.
  • You can sort by this column.

Use the State column to troubleshoot issues

You can see how a translation job is progressing by looking in this column.

States may include the following:

• In Progress — you successfully submitted the job in Inspire (previously in a State of Queued and Submitted)
• At Vendor — you successfully submitted the job to an external application for translation
• Exporting — Inspire is sending the job files to an external application
• Translating — the job is with the vendor
• Partially Completed — the vendor completes and returns some but not all of the work
• Completed — the vendor returned the translated files and they've been imported back into Inspire
• Cancelled — the translation coordinator stopped the translation process before it was complete
• Failed Sending — Inspire could not communicate with the external application to send the translation files and parameters
• Failed Retrieving — Inspire could not communicate with the external application to get the vendor's translated files and store them in Inspire
  • If the translation job was sent to GlobalLink Enterprise (formerly known as Project Director), when the files are returned to Inspire you might see this state if:
    • This submission isn't done. Check the file's transfer progress in GlobalLink Enterprise.
    • The translation file may have been corrupted during transmission. Check the file in GlobalLink Enterprise and if it's OK then resend it to Inspire.