Troubleshoot access to Publish Server

If you can access components in Inspire and publish a component, you should be able to open Publish Server to monitor the progress of a job and manage it. If you're having trouble accessing Publish Server, you can use the issues in this topic to find a resolution.

Issues and resolutions

I can't find the link in the notification.
Make sure to use the first notification telling you the job was submitted successfully. If you open the notification telling you the content has been published, there won't be a link to Publish Server. The final notification only includes a link to download the published content. Follow the steps in Open Publish Server.
Publish Job Submit Notification
The link opens GlobalLink Vasont License Manager.
If GlobalLink Vasont License Manager opens instead of Publish server, you'll see the details of your user profile. This happens when you don't have access to Publish Server.
If you have Organizational Manager permissions in License Server, you can Add a subscription to Publish Server .
I can't access License Server to include a user account to a subscription.
Only Organizational Managers can work with subscriptions in License Server. If you need to add your account to a subscription, contact your administrator.
I can't see any jobs in Publish Server.
If you can open Publish Server but there aren't any jobs displayed, try these steps:
  1. Go to Inspire and Publish your content.
  2. Refresh the queue.
  3. Contact your administrator.