Troubleshoot GlobalLink Enterprise issues

1. Go to the Translation Management tab.
2. Look in the SubId column. GlobalLink Enterprise generates this ID. If there is an ID, then this job was sent to GlobalLink Enterprise.
3. Look in the Project column. If the job was sent using an Inspire REST API method or a custom configuration your organization has created that uses the API method, it could have been sent to GlobalLink Enterprise.

When you create a translation job, if you select a PD Rest Api configuration, then you can add the Inspire Translation Job Id to the Submission Name.

In Translation Target, to create a request that doesn't fail, you must:

• Select a target language that is different from the language used in the source components.
• Select a target language that exists in your project configuration in GlobalLink Enterprise (formerly known as Project Director).

For example, you include source components that are written in Japanese instead of English. When you request that the source content be translated into Japanese, that creates a language pair of Japanese to Japanese. However, in GlobalLink Enterprise you have a source-target language pair defined as English to Japanese.

• If you submit a translation request for a language pair that does not exist in GlobalLink Enterprise, you see a failure notification.
• If the language pair cannot be found, the translation job will not be created.

If a vendor finds an issue, you can correct files that are still being translated or that are completed. You use GlobalLink Portal to resend them without having to create a new translation project.

GlobalLink Portal was formerly known as GlobalLink Transport.

Resend corrected files using GlobalLink Portal

Resend completed files to GlobalLink Enterprise

Before you begin

Understand how job quotes work

1. Create a queued translation job:

• You must select a Translation Project that allows the quote feature to be used.
• You must Queue the job instead of starting it.

  

Create a queued translation job

2. Request a Quote.

• You request a quote for a queued job by selecting an Options menu item called Send for quote. Inspire creates a submission and requests a quote in GlobalLink Enterprise but does not start the translation job yet.
• The quote is provided by a TransPerfect project manager in GlobalLink Enterprise regarding the cost of professional translation services.

Request a quote for a translation job

3. Review the quotes

When the request is returned, you can review the estimates in Inspire. Find the queued job and select an Options menu item called Review quote.

The Inspire user does not have to approve all quotes before translation work begins in GlobalLink Enterprise. However, this behavior may vary depending on how you have configured your Project in GlobalLink Enterprise.

If you are using multiple vendors, a vendor can only begin work if you approve the quote. Not approving a quote for a vendor may result in a translation job being only partially completed. You may have to Force complete the job and resubmit a new translation job for the language or vendors who quote you did not approve.

• You can't accept some line items and reject others.
  • In GlobalLink Enterprise, a quote can include multiple vendors. For example, you may have one vendor that translates only a few languages, so you may need multiple vendors to cover all the languages you want to get content translated into.
  • In GlobalLink Enterprise, a quote can have multiple parts. This includes different line items that may represent various services or phases of a project, allowing for a detailed breakdown of costs associated with each part of the quote.
  • In Inspire, you can see the line items (in Details) but you can only approve the entire quote.
• You can't ask Inspire for a new quote. In Inspire, if you want to adjust the translation job requirements and get a new quote from GlobalLink Enterprise, you must cancel the translation job and create a new one to send another quote request through Inspire.
• You can't cancel a quote. In Inspire, you can only cancel a quote request if you cancel the entire translation job.
  • Cancelling a translation job also cancels the submission and quote request in GlobalLink Enterprise.
  • You can cancel or manage quotes in GlobalLink Enterprise. If you do this, you should create a new Inspire translation job to manage the file transfers

Review a quote for a translation job

4. Approve the quotes

You must approve all PROVIDED quotes in Inspire before a translation job can be started and the translation work can begin in GlobalLink Enterprise.

The Inspire user does not have to approve all quotes before translation work begins in GlobalLink Enterprise. However, this behavior may vary depending on how you have configured your Project in GlobalLink Enterprise.

If you are using multiple vendors, a vendor can only begin work if you approve the quote. Not approving a quote for a vendor may result in a translation job being only partially completed. You may have to Force complete the job and resubmit a new translation job for the language or vendors who quote you did not approve.

Approve a quote for a translation job

Inspire does not allow it at this time.

If necessary, you can manage any further quote negotiations for the submission in GlobalLink Enterprise.

However, keep the following issues in mind:

The Inspire user does not have to approve all quotes before translation work begins in GlobalLink Enterprise. However, this behavior may vary depending on how you have configured your Project in GlobalLink Enterprise.

If you are using multiple vendors, a vendor can only begin work if you approve the quote. Not approving a quote for a vendor may result in a translation job being only partially completed. You may have to Force complete the job and resubmit a new translation job for the language or vendors who quote you did not approve.

Cancel a quote for a translation job

Even if a vendor is working with GlobalLink Enterprise, you cancel the translation job.

You can cancel a translation job when the State is set to any of the following:

An administrator can also configure Inspire to send a message to the vendor's application to cancel the job there also.

Configure an integration project to accept cancellations

Cancel a GlobalLink Portal translation job

When you send components to GlobalLink Enterprise for translation using GlobalLink Portal, you can cancel the translation job from GlobalLink Portal. Cancelling the job in this way also unlocks all the components in Inspire that were used in the translation job.

You can cancel an entire translation job sent to a vendor with the following criteria:

• The vendor is working in an external application that Inspire can communicate with, such as GlobalLink Enterprise.
• An administrator configures that vendor as using API Integration.
• An administrator configures that Translation Project to accept cancellations.
• The translation currently has a State of Translating, At Vendor, or In Progress.

You'll see a message asking if you also want to also cancel that job in the external application.

Cancel a GlobalLink Portal translation job

When a job contains cancelled and completed components, the State changes to Partially Completed.

Administrators can review jobs in any of the following States and force them to have a State of Completed:

• Needs Translation
• In Progress
• Translating
• Partially Completed
• Cancelled

If all components are cancelled or completed, Inspire sets the State of the job to Completed.

If some components are still active, Inspire prompts you to cancel them.

Force a translation job to be Completed.

You can now reset a cancelled translation job and translation components.

• If a job is cancelled in Inspire, resetting the job changes its State back to In Progress.
• Resetting a job in Inspire has no impact on the job in GlobalLink Enterprise. A user in GlobalLink Enterprise must reset the workflow there.

Reset a translation job

Please allow the job to complete normally.

• The process time depends on the amount of targets being downloaded and imported.

If no have files are imported back into Inspire:

• You can use an option to try and retrieve translated files that weren't imported back into Inspire properly. Read Work with PD delivery issues and Retrieve translated files with delivery issues.
• You must be an Administrator or the Translation Coordinator for the job to see this option.
• This option only works for jobs sent to GlobalLink Enterprise.