Include a user in a subscription

After you add a user to the organization, you can manage which Subscription, or instance of Inspire, that you want the user to sign into. If you don't have multiple subscriptions, you can still use the Include option to make sure that a user's account is included in the seat count for the subscription.

Tips and Tricks

  • If your License Manager session times out due to inactivity, you may be asked to authorize your corporate account before License Manager opens again.
  • Signing out of License Manager does not sign you out of Inspire.

Important notes:

  • If you have multiple subscriptions, the instance of Inspire you are managing is named in the Subscription's Domain Key.
  • You can't add a user to the organization from the Subscriptions tab, you can only Include and manage users who have already been added. If you don't see a user listed when you edit a subscription, go to the Users tab and follow the steps in Add organization users.
  • Including a user's account in a Subscription does not necessarily guarantee that the user can sign in to Inspire. Users can be prevented from signing in by setting a user lock or if they have a concurrent seat and the maximum number of seats in the pool are already taken.

To Include a user in a subscription:

  1. To open License Manager:
    1. In the top right corner of the Inspire menu bar, click the default profile picture or the one you previously added.
    2. Select My Profile...
  2. You may be asked to authorize your corporate account before License Manager opens.
  3. In License Manager, go to the menu on the left side and select Subscriptions.
  4. On the Subscriptions page, if you have more than one subscription, select the one you want to edit, and then click Edit.

    At the top of the Edit (Subscription) screen you can see the number and usage of seats.

  5. By default, the list of users is sorted by Email. To quickly find a user, do any of the following:
    1. Sort the list by clicking on the heading of any column. For example, to sort by a user's surname, click the Last Name column heading.
    2. To search for a user, in Search..., enter part or all of a keyword that can be found in the Email, First Name, Last Name, and Seat Type columns. The list is filtered as you type.
  6. To identify an organization user as belonging to the Subscription you're editing, select Include.
  7. Click Update.

    Results: The user can now sign into the instance of Inspire named in the Subscription's Domain Key.

    If you don't see the changes you made in Inspire, come back to the Edit (Subscription) screen and click the Sync button.